Survey

WESTCOAST Sightseeing Overall

Please indicate how much you agree with the following statements about your overall experience with WESTCOAST Sightseeing:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Overall value received for the price paid
Overall, I was satisfied with my WESTCOAST Sightseeing experience
I would recommend WESTCOAST Sightseeing to family and friends

Comments about your overall experience

2000

What service did you experience with WESTCOAST Sightseeing?

Vancouver City & The Lookout

Vancouver City & Capilano Suspension Bridge

Grouse Mountain & Capilano Suspension Bridge

Victoria & Butchart Gardens

Whistler & Shannon Falls

Gastown Walking Tour

Hop-On, Hop-Off Sightseeing

Vancouver City & The Lookout

Please indicate how much you agree with the following statements about your experience on the Vancouver City & The Lookout tour:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Reservation Staff were knowledgeable about the area
Pick up time and information were accurate and helpful
Motor coach was clean and well maintained
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The WESTCOAST staff were helpful and knowledgeable
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Tour Guide Name

Comments about the tour experience

2000

Did you participate in the Vancouver Lookout experience during your tour?

Yes

Please indicate how much you agree with the following statements about your Vancouver Lookout experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Vancouver Lookout experience

Comments about your Vancouver Lookout experience

2000

Vancouver City & Capilano Suspension Bridge

Please indicate how much you agree with the following statements about your experience on the Vancouver City & Capilano Suspension Bridge tour:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Reservation Staff were knowledgeable about the area
Pick up time and information were accurate and helpful
Motor coach was clean and well maintained
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The WESTCOAST staff were helpful and knowledgeable
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Tour Guide Name

Comments about the tour experience

2000

Did you participate in the Capilano Suspension Bridge Park experience during your tour?

Yes

Please indicate how much you agree with the following statements about your Capilano Suspension Bridge Park experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Capilano Suspension Bridge Park experience

Comments about your Capilano Suspension Bridge Park experience

2000

Grouse Mountain & Capilano Suspension Bridge

Please indicate how much you agree with the following statements about your experience on the Grouse Mountain & Capilano Suspension Bridge tour:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Reservation Staff were knowledgeable about the area
Pick up time and information were accurate and helpful
Motor coach was clean and well maintained
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The WESTCOAST staff were helpful and knowledgeable
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Tour Guide Name

Comments about the tour experience

2000

Which of the following did you experience during your Grouse Mountain & Capilano Suspension Bridge tour? (Mark all that apply)

Grouse Mountain Experience

Capilano Suspension Bridge Park Experience

Please indicate how much you agree with the following statements about your Grouse Mountain experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Grouse Mountain experience

Comments about your Grouse Mountain experience

2000

Please indicate how much you agree with the following statements about your Capilano Suspension Bridge Park experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Capilano Suspension Bridge Park experience

Comments about your Capilano Suspension Bridge Park experience

2000

Victoria & Butchart Gardens

Please indicate how much you agree with the following statements about your experience on the Victoria & Butchart Gardens tour:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Reservation Staff were knowledgeable about the area
Pick up time and information were accurate and helpful
Motor coach was clean and well maintained
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The WESTCOAST staff were helpful and knowledgeable
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Tour Guide Name

Comments about the tour experience

2000

Which of the following did you experience during your Victoria & Butchart Gardens Tour? (Mark all that apply)

BC Ferries Experience

Butchart Gardens Experience

Great Pacific Adventures - Whale Watching Experience (Optional)

Fairmont Empress - Afternoon Tea Experience (Optional)

Harbour Air - Flightseeing Experience (Optional)

Please indicate how much you agree with the following statements about your BC Ferries experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the BC Ferries experience

Comments about your BC Ferries experience

2000

Please indicate how much you agree with the following statements about your Butchart Gardens experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Butchart Gardens experience

Comments about your Butchart Gardens experience

2000

Please indicate how much you agree with the following statements about your Great Pacific Adventures - Whale Watching experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Great Pacific Adventures - Whale Watching experience

Comments about your Great Pacific Adventures - Whale Watching experience

2000

Please indicate how much you agree with the following statements about your Fairmont Empress - Afternoon Tea experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Fairmont Empress - Afternoon Tea experience

Comments about your Fairmont Empress - Afternoon Tea experience

2000

Please indicate how much you agree with the following statements about your Harbour Air - Flightseeing experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Harbour Air - Flightseeing experience

Comments about your Harbour Air - Flightseeing experience

2000

Whistler & Shannon Falls

Please indicate how much you agree with the following statements about your experience on the Whistler & Shannon Falls tour:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Reservation Staff were knowledgeable about the area
Pick up timee and information were accurate and helpful
Motor coach was clean and well maintained
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The WESTCOAST staff were helpful and knowledgeable
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Tour Guide Name

Comments about the tour experience

2000

Which of the following did you experience during your Whistler & Shannon Falls Tour? (Mark all that apply)

Shannon Falls Experience

PEAK 2 PEAK Gondola Experience (Optional)

Whistler Air - Flightseeing Experience (Optional)

Please indicate how much you agree with the following statements about your Shannon Falls experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Shannon Falls experience

Comments about your Shannon Fallas experience

2000

Please indicate how much you agree with the following statements about your PEAK 2 PEAK Gondola experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the PEAK 2 PEAK Gondola experience

Comments about your PEAK 2 PEAK Gondola experience

2000

Please indicate how much you agree with the following statements about your Whistler Air - Flightseeing experience:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to arriving and entering for your experience
Staff were professional and helpful
Staff were knowledgeable about the area and facility
The quantity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with the Whistler Air - Flightseeing experience

Comments about your Whistler Air - Flightseeing experience

2000

Gastown Walking Tour

Please indicate how much you agree with the following statements about your experience on the Gastown Walking Tour:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Reservation Staff were knowledgeable about the area
Pick up timee and information were accurate and helpful
Motor coach was clean and well maintained
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The WESTCOAST staff were helpful and knowledgeable
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Tour Guide Name

Comments about the tour experience

2000

Hop-On, Hop-Off Sightseeing

Please indicate how much you agree with the following statements about your experience on our Hop-On, Hop-Off Sightseeing:

	Very Much Agree			Very Much Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Reservation Staff were knowledgeable about the area
Pick up timee and information were accurate and helpful
Motor coach was clean and well maintained
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The WESTCOAST staff were helpful and knowledgeable
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Comments about the tour experience

2000

Did you experience a problem during your experience with WESTCOAST Sightseeing?

Yes

What was the problem related to? (Please select all that apply)

Booking process

How well was it resolved? - Booking process

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Driver guide

How well was it resolved? - Driver guide

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Tour Guide Name

Please briefly describe the problem you experienced

2000

Pick up time and location

How well was it resolved? - Pick up time and location

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Reservation Staff

How well was it resolved? - Reservation staff

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Local attraction

How well was it resolved? - Local attraction

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Other

How well was it resolved? - Other

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

How did you hear about WESTCOAST Sightseeing? (Mark all that apply)

Brochure

Website

Billboard

Hotel

Word of Mouth

Other

Please describe:

2000

Where did you purchase your WESTCOAST Sightseeing ticket(s)?

Telephone

Directly at the attraction

WESTCOAST Activity Centre

Part of a tour or package vacation

Online at westcoastsightseeing.ca

Online at a Third Party website (i.e. Expedia, Travelocity, etc.)

Hotel Concierge

Other

Please describe:

2000

How many times have you experienced our WESTCOAST Sightseeing tours & activities?

This was my first time

2 -4 times

5 or more times

May we use your comments in promotional material and/or on our website?

Yes, and you can use my name

Yes, but do not use my name

No, thank you

Your Name:

Your email address:

Date of Visit:

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