OVERALL LODGING STAY

Strongly
Agree
Strongly
Disagree
N/A
7 6 5 4 3 2 1
I am likely to recommend this lodging property to a friend or colleague?
Overall this lodging property provided good value
Overall I am very satisfied with this lodging property
Did you have a problem during your stay at this lodging property?
Yes
No
How did you make your lodging reservation?
Phoned the resort/lodging property directly
Phoned a third party such as a travel agent
Online at the resort/lodging property website
Online at a third party website such as Expedia

BOOKING/RESERVATIONS

Strongly
Agree
Strongly
Disagree
N/A
7 6 5 4 3 2 1
My reservation was accurate when I checked in
My reservation agent was friendly and helpful

Front Desk

Strongly
Agree
Strongly
Disagree
N/A
7 6 5 4 3 2 1
The staff at the front desk were efficient and welcoming
My check-in was prompt
My check-out was prompt

Guest Room Upon Arrival

My room was ready when I arrived
Yes
No
Strongly
Agree
Strongly
Disagree
N/A
7 6 5 4 3 2 1
My room and bathroom were clean when I first entered
Everything was working in my room

Housekeeping

Did you experience housekeeping during your stay?
Yes
No

LODGING PUBLIC AREAS/STAFF

Strongly
Agree
Strongly
Disagree
N/A
7 6 5 4 3 2 1
Public areas in the lodging property were well maintained
Dining Experience (Please mark all that you experienced during your stay):
Tony Roma's Restaurant
Paddock Pub

Concierge/Front Desk Services

Strongly
Agree
Strongly
Disagree
N/A
7 6 5 4 3 2 1
Friendly staff
Helpful staff
Knowledgeable staff
Services provided met my expectations

Are you aware Mount Royal has the following:

Safety Policy
Yes
No
Environmental Policy
Yes
No
Green Procurement Policy
Yes
No
Did you stay at any of our other Brewster Hospitality properties? (Mark all that apply)
Banff International Hotel
Glacier View Inn
Prince of Wales Hotel
Glacier Park Lodge
Grouse Mountain Lodge
St. Mary's Lodge
Denali Backcountry Lodge

ABOUT YOU

What was the purpose of your visit?
Pleasure/Leisure
Business
Meeting/Conference
Including this trip, how many times have you stayed at this resort?
First Time
2 to 4
5 to 7
8 to 10
Are you male or female?
Male
Female
Into which age range do you fall?
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65+
Which of the following choices best describes your household?
Single, no children
Couple, no children
Household with children
Household with children no longer at home
Which of the following best reflects your total household income before taxes?
Less than $25,000
$25,000-$49,999
$50,000-$99,999
$100,000-$149,999
$150,000-$199,999
$200,000 - $249,999
$250,000 or more
Prefer not to answer
Are there any employees in particular who enhanced your experience with us?
2000
Are there any comments or suggestions regarding your stay that you would like to share with us?
2000
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