OVERALL LODGING STAY
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
I am likely to recommend this lodging property to a friend or colleague?
Overall this lodging property provided good value
Overall I am very satisfied with this lodging property
Did you have a problem during your stay at this lodging property?
Yes
No
What was the problem related to? (Please select all that apply)
Reservation accuracy
How well was it resolved? - Reservation accuracy
Didn't Report
Exceeded Expectations
Met Expectations
Below Expectations
Please briefly describe the problem you experienced
2000
Room readiness
How well was it resolved? - Room readiness
Didn't Report
Exceeded Expectations
Met Expectations
Below Expectations
Please briefly describe the problem you experienced
2000
Room cleanliness
How well was it resolved? - Room cleanliness
Didn't Report
Exceeded Expectations
Met Expectations
Below Expectations
Please briefly describe the problem you experienced
2000
Item in room not working
How well was it resolved? - Item in room not working
Didn't Report
Exceeded Expectations
Met Expectations
Below Expectations
Please briefly describe the problem you experienced
2000
Responsiveness of staff
How well was it resolved? - Responsiveness of staff
Didn't Report
Exceeded Expectations
Met Expectations
Below Expectations
Please briefly describe the problem you experienced
2000
Other
How well was it resolved? - Other
Didn't Report
Exceeded Expectations
Met Expectations
Below Expectations
Please briefly describe the problem you experienced
2000
How did you make your lodging reservation?
Phoned the resort/lodging property directly
Phoned a third party such as a travel agent
Online at the resort/lodging property website
Online at a third party website such as Expedia
BOOKING/RESERVATIONS
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
My reservation was accurate when I checked in
My reservation agent was friendly and helpful
Front Desk
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
The staff at the front desk were efficient and welcoming
My check-in was prompt
My check-out was prompt
Guest Room Upon Arrival
My room was ready when I arrived
Yes
No
When did you arrive to check-in?
Before 10am
10am-12pm
12pm-5pm
After 5pm
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
My room and bathroom were clean when I first entered
Please describe what in the unit was not clean
2000
Everything was working in my room
Please describe what was not working in your room
2000
Housekeeping
Did you experience housekeeping during your stay?
Yes
No
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
Housekeeping during my stay was excellent
There were sufficient supplies in the room during my stay
LODGING PUBLIC AREAS/STAFF
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
Public areas in the lodging property were well maintained
Dining Experience (Please mark all that you experienced during your stay):
Glacier Dining Room
Glacier Dining Room
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
Food and beverage quality met my expectations
The restaurant was clean
The restaurant menu had a good variety of items
Staff at the restaurant were friendly and knowledgeable
I received prompt and courteous attention from staff at the restaurant
Overall dining experience provided good value
Comments on Main Dining Room
2000
Cafeteria
Cafeteria
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
Food and beverage quality met my expectations
The cafeteria was clean
The cafeteria menu had a good variety of items
Staff at the restaurant were friendly and knowledgeable
I received prompt and courteous attention from staff at the cafeteria
Overall dining experience provided good value
Comments on the Cafeteria
2000
Concierge/Front Desk Services
Strongly
Agree
Strongly
Disagree
N/A
7
6
5
4
3
2
1
Friendly staff
Helpful staff
Knowledgeable staff
Services provided met my expectations
Are you aware Glacier View Inn has the following:
Safety Policy
Yes
No
Environmental Policy
Yes
No
Green Procurement Policy
Yes
No
Did you stay at any of our other Brewster Hospitality properties? (Mark all that apply)
Banff International Hotel
Mount Royal Hotel
Prince of Wales Hotel
Glacier Park Lodge
Grouse Mountain Lodge
St. Mary's Lodge
Denali Backcountry Lodge
ABOUT YOU
What was the purpose of your visit?
Pleasure/Leisure
Business
Meeting/Conference
Including this trip, how many times have you stayed at this resort?
First Time
2 to 4
5 to 7
8 to 10
Are you male or female?
Male
Female
Into which age range do you fall?
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65+
Which of the following choices best describes your household?
Single, no children
Couple, no children
Household with children
Household with children no longer at home
Which of the following best reflects your total household income before taxes?
Less than $25,000
$25,000-$49,999
$50,000-$99,999
$100,000-$149,999
$150,000-$199,999
$200,000 - $249,999
$250,000 or more
Prefer not to answer
Are there any employees in particular who enhanced your experience with us?
2000
Are there any comments or suggestions regarding your stay that you would like to share with us?
2000
Please complete the Captcha!
This survey is powered by
UniFocus
, LP. All Rights Reserved.
By clicking Submit, you acknowledge and agree that you have read and understood the UniFocus
Privacy Policy
>