Survey

What transportation service did you use to explore the Canadian Rockies?

Explore Rockies Sightseeing Tours & Activities

Brewster Banff Airporter Express

Please select all tours and activities that you experienced:

Explore Banff

Explore Lake Louise

Explore Jasper

Rockies Discovery (One-Way)

Columbia Icefield Discovery (Roundtrip)

Mountain Lakes and Waterfalls

Other Activities

Please select all tours and activities that you experienced:

Rafting/Float Trip

Horseback/Wagon Riding

Helicopter Tour

Explore Banff

Please indicate how much you agree with the following statements about your Explore Banff experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Pick up times and information were efficient
Motor coach was clean and well maintained
The Driver Guide's safety introduction was satisfactory
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The Explore Rockies staff were helpful and knowledgeable
The tour provided good value
The tour met my expectations
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Comments about the tour experience

2000

Explore Lake Louise

Please indicate how much you agree with the following statements about your Explore Lake Louise experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Pick up times and information were efficient
Motor coach was clean and well maintained
The Driver Guide's safety introduction was satisfactory
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The Explore Rockies staff were helpful and knowledgeable
The tour provided good value
The tour met my expectations
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Comments about the tour experience

2000

Explore Jasper

Please indicate how much you agree with the following statements about your Explore Jasper experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Pick up times and information were efficient
Motor coach was clean and well maintained
The Driver Guide's safety introduction was satisfactory
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The Explore Rockies staff were helpful and knowledgeable
The tour provided good value
The tour met my expectations
Overall, I was satisfied with my tour experience
I would recommend this tour to family and friends

Comments about the tour experience

2000

Rockies Discovery (One-Way)

Please indicate how much you agree with the following statements about your Rockies Discovery experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Pick up times and information were efficient
Motor coach was clean and well maintained
The Driver Guide's safety introduction was satisfactory
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The Explore Rockies staff were helpful and knowledgeable
The tour provided good value
The tour met my expectations
Overall, I was satisfied with the tour experience
I would recommend this tour to family and friends

Comments about the tour experience

2000

Columbia Icefield Discovery (Roundtrip)

Please indicate how much you agree with the following statements about your Columbia Icefield Discovery experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Pick up times and information were efficient
Motor coach was clean and well maintained
The Driver Guide's safety introduction was satisfactory
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The Explore Rockies staff were helpful and knowledgeable
The tour provided good value
The tour met my expectations
Overall, I was satisfied with the tour experience
I would recommend this tour to family and friends

Comments about the tour experience

2000

Mountain Lakes and Waterfalls

Please indicate how much you agree with the following statements about your Mountain Lakes and Waterfalls experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Pick up times and information were efficient
Motor coach was clean and well maintained
The Driver Guide's safety introduction was satisfactory
Driver Guide was professional and courteous
The commentary provided was informative and engaging
The stops and highlights were interesting and enjoyable
The Explore Rockies staff were helpful and knowledgeable
The tour provided good value
The tour met my expectations
Overall, I was satisfied with the tour experience
I would recommend this tour to family and friends

Comments about the tour experience

2000

Rafting/Float Trip

Please indicate how much you agree with the following statements about your Rafting/Float Trip experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Staff were professional and courteous
The commentary provided was informative and engaging
The staff were helpful and knowledgeable
The activity provided good value
The activity met my expectations
Overall, I was satisfied with the experience
I would recommend this activity to family and friends

Comments about the experience

2000

Horseback/Wagon Riding

Please indicate how much you agree with the following statements about your Horseback/Wagon Riding experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Staff were professional and courteous
The commentary provided was informative and engaging
The staff were helpful and knowledgeable
The activity provided good value
The activity met my expectations
Overall, I was satisfied with the experience
I would recommend this activity to family and friends

Comments about the experience

2000

Helicopter Tour

Please indicate how much you agree with the following statements about your Helicopter Tour experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Staff were professional and courteous
The commentary provided was informative and engaging
The staff were helpful and knowledgeable
The activity provided good value
The activity met my expectations
Overall, I was satisfied with the experience
I would recommend this activity to family and friends

Comments about the experience

2000

Which of the following attractions did you experience during your exploration of the Canadian Rockies? (Mark All That Apply)

Banff Gondola on Sulphur Mountain

Banff Lake Cruise on Lake Minnewanka

Columbia Icefield Glacier Adventure

Glacier Skywalk

Did you complete an onsite survey about your Banff Gondola experience?

Yes

Banff Gondola on Sulphur Mountain

Please indicate how much you agree with the following statements about your Banff Gondola experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to purchase admission
Staff were professional and helpful
Staff were knowledgeable about the area and the National Park
Quality interpretive signage was provided
The quanitity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with my Banff Gondola experience

Comments about your Banff Gondola experience

2000

Which of the following did you visit as part of your Banff Gondola experience? (Mark All That Apply)

Summit Café

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with the Summit Café

Comments about the Summit Café

2000

Panorama Restaurant

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with the Panorama Restaurant

Comments about the Panorama Restaurant

2000

Peaks Snack Bar

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with Peaks Snack Bar

Comments about Peaks Snack Bar

2000

Altitude 1853

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with Altitude 1853

Comments about Altitude 1853

2000

Starbucks

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with Starbucks

Comments about Starbucks

2000

Gift Shop

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality products provided
Staff were professional and helpful
Good variety of products available
Prompt service was provided
Overall, I was satisfied with the Gift Shop

Comments about the Gift Shop

2000

Souvenir Photo

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality products provided
Staff were professional and helpful
Good variety of products available
Prompt service was provided
Overall, I was satisfied with the Souvenir Photo

Comments about the Souvenir Photo

2000

Did you complete an onsite survey about your Banff Lake Cruise experience?

Yes

Banff Lake Cruise on Lake Minnewanka

Please indicate how much you agree with the following statements about your Banff Lake Cruise experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to purchase admission
Staff were professional and helpful
Staff were knowledgeable about the area and the National Park
Quality interpretive signage was provided
The quanitity of information provided met my needs
Facilities were clean and well maintained
I received value for the price paid
Overall, I was satisfied with my Banff Lake Cruise experience

Comments about your Banff Lake Cruise experience

2000

Which of the following did you visit as part of your Banff Lake Cruise experience? (Mark All That Apply)

Black Anchor

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with the Black Anchor

Comments about Black Anchor

2000

Gift Shop

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality products provided
Staff were professional and helpful
Good variety of products available
Prompt service was provided
Overall, I was satisfied with the Gift Shop

Comments about the Gift Shop

2000

Did you complete an onsite survey about your Glacier Adventure experience?

Yes

Glacier Adventure

Please indicate how much you agree with the following statements about your Glacier Adventure experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Reasonable time was spent to purchase admission
Staff were professional and helpful
Staff were knowledgeable about the area and the National Park
The tour information met my needs
Facilities were clean and well maintained
I received value for the price paid
I would recommend the Glacier Adventure experience to others
Overall, I was satisfied with my Glacier Adventure experience

Comments about your Glacier Adventure experience

2000

Which of the following did you visit as part of your Glacier Adventure experience? (Mark All That Apply)

Glacier Dining Room

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with the Glacier Dining Room

Comments about the Glacier Dining Room

2000

Cafeteria

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality food provided
Staff were professional and helpful
Good menu variety
Prompt service was provided
Overall, I was satisfied with the Cafeteria

Comments about the Cafeteria

2000

Gift Shop

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality products provided
Staff were professional and helpful
Good variety of products available
Prompt service was provided
Overall, I was satisfied with the Gift Shop

Comments about the Gift Shop

2000

Souvenir Photo

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Quality products provided
Staff were professional and helpful
Good variety of retail products available
Prompt service was provided
Overall, I was satisfied with the Souvenir Photo

Comments about the Souvenir Photo

2000

Glacier Skywalk

Please indicate how much you agree with the following statements about your Glacier Skywalk experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Staff were professional and courteous
The staff were helpful and knowledgeable about the area, Skywalk attraction and the National Park
The audio tour commentary and interpretive displays were informative
The interpretative displays were engaging
I received value for the experience
The experience met my expectations
Overall, I was satisfied with my Glacier Skywalk experience
I would recommend this activity to others

Comments about your Glacier Skywalk experience

2000

Banff Airporter Express

Please indicate how much you agree with the following statements about your Banff Airporter Express experience:

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
The reservation process was simple and straightforward
Pick up times and information were efficient
Motor coach was clean and well maintained
The Driver's safety introduction was satisfactory
Driver was professional and courteous
The Explore Rockies staff were helpful and knowledgeable
The service provided good value
The service met my expectations
Overall, I was satisfied with the service experience
I would recommend this service to family and friends

Comments about the service experience

2000

Explore Rockies Overall

	Strongly Agree			Strongly Disagree				N/A
	7	6	5	4	3	2	1
Overall value received for the price paid
Overall, I was satisfied with my Explore Rockies experience
I would recommend Explore Rockies Tours to family and friends

Comments about Explore Rockies Tours

2000

Did you experience a problem during your sightseeing activity or transfer?

Yes

What was the problem related to? (Please select all that apply)

Booking process

How well was it resolved? - Booking process

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Driver guide

How well was it resolved? - Driver guide

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Pick up time and location

How well was it resolved? - Pick up time and location

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Reservation staff

How well was it resolved? - Reservation staff

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Local attraction

How well was it resolved? - Local attraction

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

Other

How well was it resolved? - Other

Didn't Report

Exceeded Expectations

Met Expectations

Below Expectations

Please briefly describe the problem you experienced

2000

How did you hear about Explore Rockies Tours? (Mark all that apply)

Brochure

Website

Billboard

Hotel

Word of Mouth

Other

Please describe:

2000

Where did you purchase your Explore Rockies Tour ticket(s)?

Telephone

Directly at the attraction

Explore Rockies Activity Centre

Part of a tour or package vacation

Online at ExploreRockies.com

Online at a Third Party website (i.e. Expedia, Travelocity, etc.)

Hotel Concierge

Other

Please describe:

2000

How many times have you experienced our Explore Rockies attractions?

This was my first time

2 -4 times

5 or more times

May we use your comments in promotional material and/or on our website?

Yes, and you can use my name

Yes, but do not use my name

No, thank you

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